A user logging into a platform is not proof of adoption. True adoption means the technology has fundamentally changed how the user works.
Moving Beyond Vanity Metrics
Partners should analyze telemetry data to see if users are leveraging advanced collaboration features in Teams, sharing links instead of attachments, or utilizing Copilot to summarize lengthy threads.
Tying Usage to Business Value
Metrics must be translated into business outcomes. If Copilot usage saves an average of 3 hours per week for 100 sales reps, the partner must calculate that financial impact and present it during executive reviews. This level of measurement secures the renewal and justifies expansion.